Head – Customer Experience at Wananchi Cable Tanzania Limited: Lead innovative customer solutions. Apply today for this 2024 leadership role.Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of EasternAfrica leading Internet service provider. We are looking for Head – Customer Experience,who will work independently to provide professional and focused customer service bothinternally and externally. He/she will be reporting to Country Manager and CustomerExperience Director. Key Responsibilities will include:1. Manage the Customer Service Department to provide exceptional service at all times and provide a benchmark of service delivery to be used by all other departments within the organization.2. In conjunction with Director CE, agree on performance objectives and measures for theteam, providing regular feedback on honest assessment and achievement.3. Work with transversal teams – Commercial (Zuku Fiber and Zuku TV), Technical, IT andothers to ensure quality service delivered and timely, effective service supportprovided to each customer.4. Analyse customer lifecycle trends, market forces, competitor activities and proposeshort-term and long-term customer retention strategies in order to achieve retention andrevenue objectives. Manage customer accounts to develop loyalty and prevent churn.Qualifications:University Degree in a Business related field.Experience with telecommunications and/or ICT service providers, not less than 1 year At least 5 years experience of Supporting Customers on Fiber to the Home (FTTH), with at least 2 years in leadership position.  

How to Apply:

 This is Full-time Job, Apply to recruit@ke.wananchi.com , Deadline 27th September 2024