Viaservice Tanzania is part of a Swiss-based logistics solutions group that focuses on easing financial and operational barriers in trade and shipping. Its core product in Tanzania is the Viaservice Container Solution (VCS), which replaces traditional cash container deposits with a digital guarantee system.

What VCS Does
Challenge Viaservice Solution Benefits
Cash deposits for containers Instead of requiring shippers and agents to deposit large sums of money as security, Viaservice issues a guarantee to the shipping line. Frees up working capital, especially for SMEs, and reduces financial strain.
Regional trade constraints Coverage includes both domestic containers and transit cargo to neighboring countries such as Zambia, Malawi, DRC, Rwanda, Burundi, and Uganda. Streamlines cross-border logistics and supports regional trade.
Delays in container turnaround Faster release of containers due to guarantees instead of manual deposits. Container turnaround times improve by about 2–3 days, reducing demurrage costs.
Industry adoption Many shipping lines in Tanzania accept Viaservice guarantees, and a majority of local clearing and forwarding firms have joined. Widespread use indicates growing trust and acceptance.
Key Facts

Launch in Tanzania: Around 2020.

Impact: Millions of dollars in working capital released into the local trade economy, supporting SMEs and logistics operators.

Team Size: Roughly 11–50 employees in Tanzania.

Office Location: Dar es Salaam (FNB House, Ohio Street).

Contacts:

Email: info@viaservice-tz.com

Phone: +255 754 373 308 / +255 222 110 448

Hours: Mon–Fri 8:00–17:00; Sat 9:00–13:00

Strengths

Financial relief for traders and logistics companies.

Operational efficiency through reduced turnaround time.

Digital transparency, minimizing manual processes.

Institutional credibility through partnerships with trade associations.

Regional scalability, supporting cross-border logistics.

Challenges

Risk exposure: Viaservice carries liability for container guarantees.

Adoption resistance: Some stakeholders prefer traditional deposit systems.

Regulatory alignment: Success depends on recognition and support from port and customs authorities.

Dispute management: Needs strong mechanisms to handle damage or demurrage claims.

Competition: Alternatives like bank guarantees or insurance still exist.