Job title: Camp Management Assistant

Employment category: (E-L-1)
Reporting to: (Camp management Team Leader)
Technical line manager: (Camp Manager)
Direct reports: Incentive Workers
Unit/department: [Camp management]
Location: (Mtendeli)
Authorization level: (N/A)

Overall purpose of the role: (1-2 sentences)

A Camp Management Assistant, under the management and supervision of a Camp Management Team Leader and in close collaboration with other government and humanitarian colleagues will be responsible for direct implementation of camp management activities in the camp.

Responsibilities: (in bullet points)

  • Supervise refugee incentive workers;
  • Monitor and support the coordination of services and Management in the camp;
  • Develop and strengthen community governance structures and mechanisms;
  • Identify gaps in service provision to refugees, proactively referring issues to relevant forums;
  • Work in close collaboration with refugee stakeholders, and ensure community participation and mobilization in camp management
  • Ensure diversity and inclusion and ensured that protection considerations are mainstreamed across all sectors;
  • Receive and handle complaints and feedback from beneficiaries and refer to relevant actors;
  • Oversee and ensure that NFI distributions are conducted in an accessible and accountable manner.
  • Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure a wide acceptance of camp management activities in particular and facilitate dispute resolutions regarding the provision of humanitarian services in general.
  • Ensure Camp management implementation is compliant with the Core Humanitarian Standards (CHS) and the DRC Code of Conduct (CoC);
  • Write reports as required by Manager;
  • Ensure daily verbal feedback on urgent issues reported;
  • Participate in camp coordination meetings as well as meetings with refugee leadership committees;
  • Any other duties to support camp management activities assigned by Manager/Team Leader

Experience and technical competencies: (include years of experience)

  • At least 2 years of work experience in humanitarian displacement situations;
  • Demonstrated previous experience working with refugees or other vulnerable populations;
  • Excellent interpersonal and problem-solving skills, creativity and flexibility;
  • Flexibility in working hours when needed;
  • Excellent Communication skills
  • Proven computer literacy skills (Microsoft Word and Excel);
  • Comfortable in a multi-cultural environment, flexible and able to handle pressure well ability to engage with community members in an open manner, maintain confidentiality and respect;
  • Ability to communicate and write reports in English;
  • Language ability in Kiswahili, Kiha and Kirundi are considered and as added advantage.
  • Education: (include certificates, licenses etc.)
  • University Degree in areas relevant to Community Organization, Humanitarian Work, Humanitarian Protection
  • Diploma in any relevant field with experience in Camp Coordination and Camp Management work
  • Languages: (indicate fluency level)
  • Someone who can communicate in
  • English – Fluent, including technical level
  • Kiswahili – Fluent, including technical
  • Kirundi – Basic
  • Kiha – Basic
  • Key stakeholders: (internal and external)
  • MHA
  • Various Humanitarian Agencies at the Camp Level
  • Target Refugee and Host Communities
  • Last updated: (date and name)

¨Basic: I master the essentials, but may at times need help from others
¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.

The Job description may not exceed two pages



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