Customer Service Officer
Employer name : Job Junction Tanzania
Minimum Qualification Diploma Years of Experience 1 years
Main Job Task and Responsibilities
- Answer incoming calls and respond to customer’s emails.
- Management and resolve customer complaints regarding Wassha services.
- Sell Wassha products and place customer orders in the computer system.
- Provide product and service information to customers concerning Wassha service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable Wassha software
- Process orders, forms, and application
- Document all call information according to standard operating procedures.
Education and Experience
- High school diploma, Bachelor degree or equivalent
- Proficient in relevant computer applications
- 1 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
600,000/ – 700,000/= Tsh
MODE OF APPLICATION
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