Manager Digital Financial Services – Mwanza at KCB Bank

Job Description

Job Summary:

Drive the digital channels business in lake zone by establishing new business portfolio, relationship management and retention of KCB customers on digital channels.

Job Details

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Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
Manager digital financial services will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
Identification of business opportunities and introduction of leads to the business team.
Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
Monitor sales performance on a daily, weekly, and monthly basis and provide results to Head of digital financial services.
Acts as an escalation point for queries that could not be resolved by the team.
Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
Any other activity assigned by the line manager.


Bachelor in Business Administration, Economics /Finance or equivalent
Professional Qualification CPA / CPB
Master’s Degree in Business Administration is an Added Advantage
A minimum of 4 years’ experience


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