Position: Receptionist

Company: Ngorongoro Safari Lodge
Location: Karatu- Arusha
Reports to: Front office manager.

Ngorongoro Safari Lodge is a high end five-star lodge in Arusha- Karatu area currently has available a position for Receptionist. We are currently seeking an experienced, and thorough Receptionist to join our rapidly growing firm. In this role, you will demonstrate your skills, knowledge, and experience.
Please only apply by email below with Resume, Qualifications, availability, and a cover letter demonstrating suitability for the position.

Position Summary:

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Job Duties and Responsibilities include;


welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest’s payment method
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area

Education, Skills, and Experience

Bachelor degree in related field
5 years’ experience in guest/customer relations experience, preferably in a hospitality environment
strong working knowledge of relevant computer software including MS Office and booking and payment systems, Res-Request preferred.
Excellent spoken and written English
Excellent numeracy

Key Competencies and Qualities

customer service orientation
attention to detail and accuracy
planning and organizing
ability to multitask and prioritize
professional appearance and attitude
effective verbal and written communication skills
ability to handle stress and stay calm under pressure
conflict resolution skills
decision making and judgment skills
flexible regarding work schedules
ability to respond appropriately to diverse customers and guests


Click “APPLY FOR JOB” button above to apply for this job.

Please send your application and resume not later than 15th August 2022
Only shortlisted candidates will be contacted