This role is accountable for effective and efficient claims negotiations and finalization of claims.
Requires a high level of multi skilling and technical claims knowledge.
Register and post new claims and processes them within the set standards to ensure quality customer service is given.
Set initial reserves for new claims and recommend reserve changes
Close files as payment/recoveries are made
Ensure prompt salvage & reinsurance recovery payments are received and communicated to Accounts for posting
Prepare claim summary reports
Track by regularly updating the claims register to determine progress of the claim and advising customers on status.
Raise and record payment requisition voucher, forwarding the requisition to finance department and tracking the file to ensure that the cheque/credit note is received back for dispatch to the claimant within the stipulated period.
Identify and pursue recoveries at the point of claims registration & processing (facultative, treaties, excess of loss, co-insurance and TPO) and issuance of demand letters then passing on to legal section.
Promptly attends to customer’s complaints and inquiries and obtain feedback from customers and ensure customer satisfaction.
Prepare claims statistical monthly/quarterly reports to ATI, Commissioner of Insurance and any other reports as directed by assistant manager or claims manager and ensuring that they are dispatched on time and maintaining records.
Ensure good relationship with Finance & U/Writing as per agreed SLA’s
Bachelors Degree (B): Insurance (Required)
The deadline for submitting the application is 22 January 2022.
MODE OF APPLICATION
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About Old Mutual/UAP Insurance