Overview

ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation.

KEY ACCOUNTABILITIES / RESPONSIBILITIES

  • Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.
  • To give fare quotes to all PW clients including group quotations and bookings.
  • To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures
  • Give clients flight details and information and details.
  • Handle and issue E- tickets on behalf of the company and accordance to company procedures.
  • Handle flight disruptions, advising clients, reissue and revalidate electronic tickets
  • Handle telephone & email enquiries as regards travel information.
  • Make outbound calls to promote PW products as directed by Management.
  • To protect and enhance revenue collection to meet carriers expectations and customer expectations
  • Handle parcels sales according to company policy.
  • Compile and develop an accurate database of walk-in customers’ details

KEY PERFORMANCE INDICATORS

  • Meets the set passenger ticket sales targets
  • 100% accuracy in fare quotation and collection of monies
  • Telephone answered within 3 rings
  • Call back all missed calls
  • Respond to emails within 20 minutes
  • Nil complaints about customer care

COMPETENCIES

  • Integrity
  • Team player
  • Proactive/ result oriented
  • Pleasant & presentable
  • Communication / interpersonal skills
  • Resilient
  • Self motivated
  • Customer Service in Airline environment

KNOWLEDGE, SKILLS, EXPERIENCE

  • University Degree in Social Sciences or Business
  • IATA/UFTAA Foundation/consultants diploma is an added advantage
  • Certification in relevant computer application
  • Experience in delivering service in demanding consumer environment
  • Fluency in appropriate foreign languages, an added advantage

Closing Date:
Not later than 14th June 2019

MODE OF APPLICATION

Click ”APPLY FOR JOB” button above to apply for this job.

About Precision Air Services

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction interview
We wish to invite applications from suitably qualified candidates to fill in this challenging position.