Overview

We are looking for a motivated and results-driven Sales Officer to join our growing team. The individual in this role would be responsible for calling prospective customers, explaining our product, and guiding them through their purchase process. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction.

Sales Officer Duties and Responsibilities
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
• Source and work customer referrals
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
• Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options
• Promote specific products as directed by upper management
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop strategies for more effective sales, both individually and as part of a team
• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
• Self-improve continuously by way of experience and manager feedback

Sales Officer Requirements and Qualifications
• Impeccable customer service skills
• Excellent interpersonal communication skills, both verbal and written
• Motivated, driven attitude
• Sales-driven, results-driven, and target-driven attitude
• Aptitude for persuasion and negotiation
• Expert in time management
• Organized work ethic
• Proven track record in sales environment
• Ability to meet and/or exceed monthly and quarterly sales quotas
• Ability to create and deliver client presentations, especially power points and/or white papers

Educational Qualifications
• Bachelor’s degree preferred but not required, relevant experience is sufficient

Experience & Competencies Required
• 2 years of experience in Sales and Marketing
• Build relationships and networks easily

Other Qualification
• Good communication skills
• Able to work long hours
• Speak English and Kiswahili language
• Flexible, reliable, hard worker, adaptable, responsible and Team player