Overview

Inbound Lead
Wasoko

Arusha

Job Description
Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across seven countries (Kenya, Tanzania, Rwanda, Uganda, Ivory Coast, Senegal and Zambia) use Wasoko to order everyday essential goods and receive working capital financing.

The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer eCommerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer commerce across Africa.

This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.

Location: Tanzania, Arusha

Reporting into: FC Supervisor, {Branch}

Role:
Fulfilment at Wasoko is a fun, fast-paced, agile and people-focused business. We believe in the motto “We win through our people.”

You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOPs, WIs and company policies.

This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.

You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.

If you are looking for a change and ready to make a difference … we are looking for you.

Direct Reports: Receiving, Putaway (MHE & Floor Team)

If this sounds like a team you would like to join… Keep reading.

Requirements:
Ability to communicate well
You are able to work in a challenging environment
Ability to work effectively with peers and supervisors to accomplish tasks
An exceptional level of resourcefulness, creativity, ingenuity, and empathy
A good understanding of inbound inventory procedures (Receiving {GRN, GRTN, Quarantine}, Putaway etc)
Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
Working Hours – Shift work when required.
Candidates must be flexible to work weekends, public holidays and/or overtime regularly.
Responsibilities:
Effective leadership and direction for the team through involvement and communication to deliver on the relevant key business drivers
Overall management and coordination of all inbound functions i.e. receiving, putaway
Develop continuous improvement initiatives for efficient inbound tasks by identifying, implementing and managing optimal processes and procedures, to minimise costs and maximize output according to changing needs
Manage and resolve any operational issues in regards to receiving and allocation of inventory to their respective locations
The flow of inbound inventory is efficiently planned through timely communication with upstream stakeholders so that supplier deliveries are scheduled to maximize the capacity of planned resources – pallet spaces, forklifts, etc
The inventory Management System is updated accurately and timely to meet all sales/volume goals and improve customer experience and satisfaction
Tag team with upstream stakeholders and external customers to resolve complaints arising from attempted pickup reason codes related to inbound tasks and processes in a timely manner and address exception trends
The inventory is correctly processed and received in the IMS (taking into account the unit of measure and quantities consistent with the purchase and delivery order) and positioned in its correct location
Supplier returns are made according to SOP, and all tasks are handled according to WI. For exceptions, the correct call is made to mitigate risk to the business while initiating a change log to update SOP and WI for the exception
Management reporting in terms of operational performance, productivity, stock control and budgets
Provide closed-loop feedback and action items for continuous improvement projects/initiatives within the established timeframe.
Inbound Lead Job Opportunity at Wasoko

Qualifications:
Strong communications skills
Ability to motivate and inspire others a must
Ability to lead, coach and train employees
Exceptional organisational and analytical skills
Ability to work independently and handle multiple projects
Goal-oriented, assertive and a practical problem solver
Relevant tertiary education i.e. HND or B.Sc in Supply Chain, Logistics, Procurement, Business Development, Statistics or Engineering
2+ years’ experience in directly and indirectly managing people to deliver continuous improvement. Preferred e -commerce / ERP systems experience
You have in-depth knowledge of last mile logistics (fulfillment centre best practises and processes – prior experience working with Manhattan or Pulpo or equivalent highly desirable).

MODE OF APPLICATION

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