Employment Information
Position: CashierDepartment: FinanceReports To: Finance supervisor/Front Office Manager
Job Summary:
The Cashier in a hospitality setting is responsible for processing guest payments accurately and efficiently in restaurants, front desks, or other service areas. This role ensures smooth financial transactions, maintains cash control, and provides friendly and professional service to enhance the guest experience.Key Responsibilities:
- Process guest payments for services such as dining, room charges, or other amenities
- Handle cash, credit cards, and digital payment methods accurately
- Issue receipts, refunds, and change promptly
- Maintain a balanced cash drawer and report discrepancies immediately
- Support front-of-house staff with billing and payment-related tasks
- Ensure billing procedures comply with hotel or restaurant standards
- Answer guest inquiries regarding charges or payment processes
- Maintain cleanliness and organization of the cashier station
- Follow company policies for cash handling, guest privacy, and safety
- Greet guests warmly and professionally at the point of sale (e.g., restaurant counter, hotel front desk, gift shop)
- Accurately process all transactions including room charges, food & beverage bills, retail purchases, and service fees
- Prepare and settle guest checks according to company policies
- Monitor and reconcile cash drawers, float balances, and petty cash
- Generate daily cashier reports and submit them to the accounting department
- Cross-check bills, discounts, vouchers, and promotions for accuracy before final billing
- Handle cash drop procedures at the end of each shift as per hotel policy
- Collaborate with servers, front desk agents, and supervisors to resolve billing or payment discrepancies
- Assist in maintaining inventory records for POS items sold (if working in a retail or F&B setting)
- Ensure timely posting of transactions to guest folios (in hotels)
- Support other staff during busy periods (e.g., helping take orders or answering phones)
- Report any unusual activity, fraud, or operational issues to the Finance or Duty Manager
- Follow hygiene and safety procedures, especially when handling food or beverages
- Ensure the guest’s final experience (checkout/payment) is smooth, accurate, and friendly
Qualifications and Skills:
- Bachelor in Accounting or equivalent; hospitality training is a plus
- Previous experience in a hotel, restaurant, or retail cashier role preferred
- Strong numerical and problem-solving skills
- Excellent communication and guest service abilities
- Familiarity with computer
- Trustworthy, detail-oriented, and well-organized
- Flexible to work shifts, including weekends and holidays
