Employment Information
Descriptions
We are looking for a hands-on, structured leader who can build processes, solve problems fast, and create operational excellence from scratch
Responsibilities
Build Operational Discipline
- Supervise operational workflows and ensure SOP adherence across the field and back office.
- Monitor operational KPIs (payment success rate, turnaround time, backlog, error rates).
- Ensure seamless coordination between sales, credit, customer care, and collections.
Create Scalable Systems
- Develop and refine SOPs quickly based on real-world execution.
- Identify bottlenecks in onboarding, repayments, returns, or support — and fix them fast.
- Build a reporting rhythm that leadership can use to steer performance
Customer Experience & Quality Control
- Ensure after-sales, repairs, and reverse logistics are handled efficiently with clear SLAs.
- Manage escalations and ensure high standards of professionalism and customer care.
- Support continuous training and adherence to compliance and quality standards.
Requirements
- 4–6 years of experience in operations within fintech, telco, PAYGO, asset financing, or similar high-volume environments.
- Experience leading teams and driving performance through structured processes.
- Strong analytical and reporting skills; comfort working with dashboards and operational KPIs.
- Calm under pressure, high ownership, and execution-focused mindset.
- Experience in the mobile phone industry is an added advantage
Skills Required
- Data & Analytics Skills
- Banking and administration
