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Katoro Service Centre.Customer Experience Officer at KCB Bank
Job Overview
Location
Geita, Geita
Job Type
Full Time
Date Posted
15 days ago
Additional Details
Job ID
199
Job Description
- Job Identification 4830
- Job Category Administrative
- Posting Date 09/25/2025, 05:38 PM
- Apply Before 10/10/2025, 12:00 AM
- Degree Level Bachelor’s Degree
- Job Schedule Full time
- Locations Tanzania, United Republic of
Job Description
- Handling all walk-in customer queries i.e. inquires, Request and complaints.
- Account opening
- Process ATM and cheque book orders
- ATM card and Cheque book issuing and balancing.
- Mobile banking and Internet banking activation (inputter)
- Support customers in using bank’s products.
- Cross sale Bank’s products
- Manage and ensure smooth collection of customer feedback.
- Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional –
| Particulars | Detail | Specific Field or Qualification | Need Type[1] |
|---|---|---|---|
| Education | Bachelor’s degree | Bachelor’s degree from any recognized institution | RQ |
| Master’s degree | Business Related | AA |
- Experience –Years
| Total Minimum No of Years Experience Required | Fresh Graduate (1 year experience added advantage) |
|---|
[1] Need Types are : RQ = Required, AA = Added Advantage
- Participate fully in all customer engagement activities.
How to Apply:
To submit your application, please follow the link provided below.
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