Key Responsibilities

The successful candidate will manage all aspects of sales, customer reservations, and front desk operations, ensuring high levels of customer satisfaction and smooth coordination between departments.

Sales and Reservations

• Provide detailed information to customers regarding booking and reservation services for hotels, flights, or other travel services.
• Answer customer inquiries about pricing, availability, and accommodations.
• Process and manage customer reservations based on specific needs and preferences.
• Process payments and send confirmation details to customers.
• Handle changes, cancellations, and complaints from customers professionally.
• Maintain and update customer accounts and reservation records as needed.
• Stay informed about current promotions and packages to provide optimal options for customers.
• Ensure all necessary filing is completed accurately.

Hotel Reception and Operations

• Attend to clients promptly upon arrival and departure.
• Coordinate with other team members and departments to ensure smooth operation.
• Maintain a high level of customer service to ensure customer satisfaction and repeat business.
• Handle the posting and overseeing of all stock.

Requirements

Qualifications and Experience

• At least a Degree in a relevant field.
• Understanding of the hotel and tourism industry.

Skills and Attributes

• Fluent in English and Swahili (written and spoken).
• Excellent communication and customer service skills.
• Ability to work effectively in a team.
• Flexible with shift times and able to work long hours.

Application Process

Interested candidates should send their applications to: jazzline@tropicaltrails.com