About the Role

We are seeking a dynamic, service-driven Assistant Camp Manager to join the management team at a luxury five-star safari camp in the Serengeti. The role involves supporting the Camp Manager in delivering an exceptional guest experience, maintaining world-class hospitality standards, and ensuring smooth day-to-day operations across all departments. This position is ideal for an experienced professional with proven luxury hospitality or safari lodge management experience, excellent leadership skills, and a passion for nature and guest service.

Key Responsibilities

The Assistant Camp Manager will provide comprehensive support to the Camp Manager in overseeing all aspects of the lodge’s operations:

Guest Experience & Service Excellence

• Maintain the highest level of personalized guest service, ensuring every stay exceeds expectations.
• Coordinate guest activities and experiences in partnership with guides and rangers.
• Represent the Camp Manager and assume full operational oversight in their absence.

Operations, Maintenance, and Logistics

• Assist the Camp Manager in daily operations across all departments: Front of House, Housekeeping, Food & Beverage (F&B), Maintenance, and Guest Activities.
• Oversee property appearance, cleanliness, and maintenance standards.
• Manage inventory, stock control, and procurement processes.
• Ensure compliance with all health, safety, and hygiene standards.

Leadership and Administration

• Supervise, train, and motivate staff to deliver professional, efficient, and friendly service.
• Support budgeting, cost control, and administrative reporting.

Qualifications & Experience

Education

• Diploma or Degree in Hospitality Management, Tourism, or a related field.

Experience

• Minimum 3–5 years’ experience in a managerial or supervisory role at a luxury lodge, camp, or 5-star hotel.
• Familiarity with bush or remote camp operations is highly desirable.

Skills and Attributes

• Excellent communication and interpersonal skills (fluent English required; Swahili an advantage).
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with property management systems and MS Office.
• Must be willing to live on-site in a remote setting.
• Valid driver’s license preferred.

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