Employment Information
About the Role
Tanzania Empowerment Forum (TEF Consult) is recruiting a Refurbishment & E-Waste Coordinator to support d.light (TZ) Limited in delivering high-quality aftersales services. This role is key to improving product lifecycle, reducing environmental impact, and supporting d.light’s mission of transforming lives through sustainable energy solutions.The ideal candidate will be responsible for diagnosing, repairing, and refurbishing faulty units from returns and repossessions. In addition, they will lead e-waste management initiatives , ensuring compliance with environmental standards and promoting sustainability.This position plays a vital role in:
- Reducing repair turnaround time
- Increasing spare parts reuse and recycling
- Supporting field technicians with technical guidance
- Managing data and reporting for performance tracking
Key Responsibilities
1. Repair and Refurbishment
- Diagnose and repair faulty products including PCBAs, batteries, bulbs, and tube lights
- Harvest reusable components (batteries, PCBs, lights, etc.) for use in repairs and field support
- Assemble refurbished systems from repossessed units for resale at discounted rates
- Conduct testing and quality assurance to ensure all refurbished units meet company standards
2. Process Management
- Ensure proper usage of tools, equipment, and inventory in the repair room
- Collaborate with the QC team to identify and resolve recurring quality issues
- Coordinate with the Warehouse team to maintain adequate spare part availability
3. Reporting & Documentation
- Prepare and submit weekly and monthly reports on repair activities, harvested parts, and refurbishment outputs
- Maintain accurate records of inventory usage and system inputs
- Document and escalate product quality issues to relevant stakeholders
4. Training & Field Support
- Conduct field visits to train and mentor local technicians on repair and refurbishment techniques
- Provide technical support to improve technician performance and service delivery
5. E-Waste Management
- Design and implement an e-waste collection, segregation, and recycling program
- Partner with certified recyclers to ensure legal and environmentally-friendly disposal
- Track and report on e-waste volumes and recycling outcomes
- Lead awareness campaigns to educate customers on proper e-waste handling
- Explore innovative ways to reuse or upcycle defective components
6. Additional Duties
- Ensure all replaced or swapped units are returned for refurbishment or parts harvesting
- Maintain a clean, safe, and organized workshop environment
- Follow all safety guidelines and use tools appropriately
Qualifications & Requirements
Education:
- Diploma in Electronics, Telecommunications Engineering , or a related technical field
- Advanced Electronics Repair Certification (an added advantage)
Experience:
- 1–3 years of experience in repair and refurbishment operations , preferably in solar, electronics, or aftersales industries
- Proven experience in diagnosing and repairing PCBAs, batteries, and electronic components
- Familiarity with electronic diagnostic tools and software
Skills:
- Strong knowledge of electronic systems and repair processes
- Excellent organizational and time management skills
- Ability to train and guide field technicians
- Analytical mindset for identifying trends and process improvements
- Passion for sustainability and environmental protection
- Proficiency in working independently and managing multiple tasks efficiently
Working Conditions
- Workshop-based with occasional field visits for training and support
- Requires adherence to workplace safety standards and proper tool usage
- May involve flexible hours or weekend work based on operational needs
Performance Metrics (KPIs)
- Monthly number of units refurbished and ready for resale
- Average Repair Turnaround Time (R-TAT)
- Volume and quality of spare parts harvested
- Quality Assurance pass rate of refurbished products
- Accuracy and timeliness of reports
- Post-training performance improvement of field technicians
- System utilization and correct data input
- Customer satisfaction scores for after-sales service
- Volume of e-waste collected and recycled
- Compliance with environmental regulations
How to Apply
Qualified candidates should submit their applications by 02 June 2025 to:Human Resource ManagerTanzania Empowerment Forum Limited (TEF Consult)Email: info@tef.co.tzP.O. Box 33542, Dar es Salaam, TanzaniaOrOnline Application: Refurbishment & E-Waste Coordinator - TEF ConsultTags
